The Physio Fix

The Physio Fix

Terms & Conditions

Effective Date: 28 May 2026

Welcome to The Physio Fix Care (“we,” “our,” “us”). By accessing or using our website, services, home physiotherapy consultations, rehabilitation programs, or online platforms available through care.thephysiofix.in, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Our Services

The Physio Fix Care provides physiotherapy and rehabilitation-related services including:

  • Home physiotherapy services
  • Rehabilitation programs
  • Pain management support
  • Exercise guidance
  • Mobility and posture correction
  • Orthopaedic physiotherapy
  • Neurological rehabilitation
  • Sports injury rehabilitation
  • Post-surgery rehabilitation
  • Online consultation support

All treatments and recommendations are provided based on professional physiotherapy assessment and clinical judgment.

2. Medical Disclaimer

The information available on this website is for general educational and informational purposes only and should not be considered medical diagnosis or emergency medical advice.

Results may vary depending on the patient’s condition, medical history, age, compliance, and overall health condition.

The Physio Fix Care does not guarantee instant recovery, permanent cure, or specific treatment outcomes.

Patients are advised to consult a physician or healthcare provider for serious medical emergencies.

3. Appointment & Booking Policy

By booking an appointment through our website, phone call, WhatsApp, or other communication channels, you agree that:

  • Appointment availability depends on therapist schedules.
  • Home visit timing may vary due to traffic, emergencies, or patient load.
  • Accurate patient information must be provided during booking.
  • Delayed or incomplete information may affect treatment quality.

We reserve the right to reschedule appointments when necessary.

4. Cancellation & Rescheduling

Patients are requested to inform us in advance for cancellation or rescheduling of appointments.

Repeated last-minute cancellations, non-cooperation, or inappropriate behavior may lead to discontinuation of services.

5. Home Visit Physiotherapy

For home physiotherapy services:

  • Patients must ensure a safe and hygienic environment.
  • Adequate space should be available for assessment and exercises.
  • Family assistance may be required in certain rehabilitation cases.
  • Treatment duration may vary according to patient condition.

Our physiotherapists maintain professional conduct during all home visits.

6. Payment Terms

Consultation charges, therapy session fees, rehabilitation packages, and home visit charges must be paid as communicated during booking.

We reserve the right to update pricing without prior notice.

Payments once made may be non-refundable except in situations approved by management.

7. Patient Responsibility

Patients are responsible for:

  • Following prescribed exercises and advice
  • Sharing accurate medical history
  • Informing therapists about pain, discomfort, or medical complications
  • Following safety instructions during rehabilitation

Failure to comply with treatment recommendations may affect recovery outcomes.

8. Website Usage

You agree not to:

  • Misuse the website
  • Attempt unauthorized access
  • Copy, duplicate, or reproduce website content without permission
  • Use the website for illegal or harmful activities

All website content including text, graphics, branding, and materials belongs to The Physio Fix Care unless otherwise stated.

9. Limitation of Liability

The Physio Fix Care shall not be held liable for:

  • Delays caused by unforeseen circumstances
  • Complications arising from undisclosed medical conditions
  • Improper exercise performance without supervision
  • Decisions taken based solely on website content
  • Indirect or incidental damages related to service usage

Patients are encouraged to seek proper medical diagnosis where necessary.

10. Privacy & Patient Information

Patient information shared with us is handled responsibly and used only for treatment, communication, and service-related purposes.

We do not sell or intentionally disclose personal information to third parties except where required by law.

For more details, please refer to our Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites or platforms for convenience. We are not responsible for the content, policies, or practices of external websites.

12. Changes to Terms

We may update or modify these Terms & Conditions at any time without prior notice.

Users are encouraged to review this page periodically.

13. Contact Information

The Physio Fix Care

Website: https://care.thephysiofix.in

Phone: +91 6290469096

Location: Ajoynagar, Santoshpur, Kolkata, West Bengal

For appointments, service-related queries, or support, please contact us through our official communication channels.

14. Consent

By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.